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A: Outsourcing has the following benefits:
- It allows you to concentrate on your core discipline (product development, marketing, sales, etc.)
- It reduces capital expenses (building, fixtures, equipment).
- It allows you to only pay for the space and services used, cash flow is easier
to track and maintain.
- It takes care of your shipping regulations. You no longer need to constantly track changes in regulatory and industry mandated guidelines (bar code label compliance issues, EDI requirements, interstate commerce regulations).
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| A: Ferber Fulfillment has a complete supply chain management system for its services. Products are tracked from supplier (client or manufacturer) to recipient (retailer or customer). Ferber Fulfillment utilizes EDI (Electronic Data Interchange), FTP (File Transfer Protocol) and any other electronic form, for the trading of various documents used in the course of providing services. Ferber Fulfillment has contracts with a wide variety of carriers, and with our scale, volume, and technology we are able to offer some of the lowest rates in the industry. |
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A: The following technologies are utilized:
- Bar code and radio frequency hand held guns
- UPS is hosted on our system allowing us flexibility and control of all data
- Real-time shipping and multi-carrier manifest systems
Ferber Fulfillment relies on barcode and RF tools and equipment to
continuously develop new technologies to improve the accuracy and efficiency of receiving quality control, order and inventory management. |
A: Yes, Ferber Fulfillment has a very quick turn around time. All orders received by 2 p.m. will ship out by 5 p.m. (All times listed refer to eastern time zone). These orders can then be shipped by carriers offering same day or next day delivery. |
| A: The rates that Ferber Fulfillment charges clients for storage and services are
dependant upon multiple variables. For this reason, please complete the contact us questionnaire to receive a complete Ferber Fulfillment quote. |
| A: Yes, Ferber Fulfillment provides secured storage at its facility. We use physical caged areas and partitioned alarm systems to prevent unauthorized entry into any area not in actual use. We also use on-site closed circuit monitoring for the entire facility. Motion sensors detect any unusual movement during non-operating hours. Our facility's security systems are monitored offsite on a 24-hour basis. |
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Ferber Fulfillment has a multi-layered security system that meets strict audit
requirements for all its services. We utilize communication security as well as
internal client security. We protect data internally as well as bi-directional electronic communication. |
A: Yes, Ferber Fulfillment provides all three types of services.
- Promotion services include premiums, rebates, refunds, samples, and sweepstakes programs.
- Product services include catalog, e-commerce, and gift certificate offerings.
- Trade services include material management for POS material and other business to-business transactions.
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A: Yes, Ferber Fulfillment provides quick, accurate, low cost kitting services.
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A: Yes, Ferber Fulfillment offers a comprehensive returns processing and reverse logistics program for tangibles. Warranty service and a tracking system will record the quantity of services rendered in four categories:
- Repaired
- Replaced
- Credit given
- "Returned As Is"
All repair and replaced goods are then shipped through the system by the assigned carriers to the consignee upon the completion of the service. A complete warranty history system is maintained and this information is attached to the inventory system for comprehensive review of item performance. |
| A: Yes, Ferber Fulfillment offers print-on-demand as part of its services. In addition, Ferber Fulfillment will provide labeling, inserting, and mailing services for both consumer and professional business documents. We can personalize letters with orders. |
A: Yes, Ferber Fulfillment offers retail bar code labeling as part of its services. We provide EDI and retail labeling for both consumer and professional business shipments. |
A: Ferber Fulfillment has open dock hours Monday thru Friday from 8:30 a.m. to 4:30 p.m. However, 24 / 7 availability is possible with advanced notice. |
A: Ferber Fulfillment has 17 loading docks, including 4 grade level doors, capable of handling up to 12,000 pounds per hi-lo move from the following truck types:
- Containers - 20 ft. or 40 ft.
- Flatbeds
- Cubed van
- LTL deliveries
- Side loaders
- 53 foot trucks
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A: Ferber Fulfillment's 500,000 square foot facility is capable of processing thousands of packages daily. Please contact our high volume sales manager, Dianne M., at 248- 650-2870 for further details.
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