As a fledgling business, we initially processed and shipped our orders in-house.  However, sales increased dramatically and we were soon confronted with what we perceived to be an enviable problem; we could no longer effectively handle the volume. Unfortunately, we were given a dose of reality upon contracting with a fulfillment service.  This fulfillment company single-handedly destroyed our sales and our nerves.

The list of the company’s deficiencies was endless.  Orders shipped late, orders not shipped at all, orders filled incorrectly, lost or stolen inventory, inbound shipments being lost, incorrect billing, fraudulent billing, poor customer service and, eventually, no customer service whatsoever.   Our sales plummeted and repeat customers became a thing of the past.  The only thought more abhorrent than that of gambling on another fulfillment company was the thought of remaining with the current company.

And then came Ferber Warehouse.  Having learned the expensive lesson of using a fulfillment service that did utilize bar code scanning equipment, this was our primary criterion for selecting Ferber.  Without UPC scanning, successful fulfillment and inventory management are an impossibility.  However, what we have come to appreciate the most about Ferber is its staff’s unprecedented level of customer service and their willingness to accommodate each of its clients particular needs, requirements and idiosyncrasies.  Ferber is constantly seeking to improve its operation in order to provide its clients with the best service possible.  To date, orders and inventory have been error free.  Ferber has very quickly earned our utmost trust and respect.

Our only cause for concern was the somewhat cumbersome and archaic website interface, but this is only a minor inconvenience.  As with every other facet of its organization, Ferber has provided excellent technical support for the interface and they constantly are upgrading it.  Given our brief history with Ferber, I have little doubt that its website will evolve into one of the most sophisticated and user-friendly in the industry.

All of us at Health Products USA whole-heartedly recommend Ferber Warehouse and strongly urge you to contact Dianne Heath, whose business acumen is second to none.  If, for whatever reason, Ferber is not an option, I implore you to avoid fulfillment companies that do not use scanning technology.  It would be a costly mistake.

Martin Christ
Vice President
Health Products USA

Sent: Wednesday, March 29, 2006 3:59 PM
Subject: Compliments from Ruth

Dear Dianne, Nhia and Lisa:

I just had the opportunity to speak highly of you to your prospective client at Roxbury.

I told him about your
-- Trustworthiness.  When you say you'll do something, you do it!
-- Dependability.  It's so nice to know that my orders ship so promptly.  As you know, I have very demanding customers, and you help me keep them happy.
-- Accessibility.  Thanks for responding to my questions and problems when they occur.
-- Accuracy.  It's not easy keeping track of hundreds of titles, but you do it admirably.

I'd send this to Cindy, too, if I had her email address, so please pass this along to her, as well.

Thanks for all that you do.
Ruth

Songs for Teaching
6632 Telegraph Rd. #242
Bloomfield Hills, MI 48301
http://www.songsforteaching.com
Phone: 248-792-2090
Fax: 248-792-2133

Vickie Kohli
Circles of Light Imports

12/03/07

From customer, Karin Nemri

I just received my order, and the tribal items are just exquisite!  I am very impressed by the quality and beautiful craftsmanship of these works of art.  In addition, my order arrived within a few days and was very carefully packed for its trip!  Circles of Light Imports is very high on my list for on-line shopping